Laboratory Equipment Service to Prevent Expensive Downtime
Downtime isn’t just a hassle. It’s an unexpected expense you have to manage. So what’s the cost of a downtime event in your lab? And who has to deal with the stress? Our field team can help you avoid the cost and stress, maybe for the rest of your career.
You can’t have 100% uptime, but proactive laboratory equipment services can get you close
Keep expense fluctuations low by getting ahead of downtime incidents. Make managing your budget more predictable by taking care of your equipment first.
All services provided nationwide
We all prefer working with someone local. So members of our nationwide laboratory equipment service network only work in their local areas. The closer they are, the faster they can get to you.
Preventative maintenance and repairs are available across the country on a time and materials basis.
Prepared plans are available anywhere in the U.S.
Protected plans are available in California, Arizona, New Mexico, Colorado, Nevada, Utah, Florida, Alabama, Mississippi, Georgia, South Carolina, North Carolina, and Tennessee.
Proactive plans are available in Florida and California.
You’ve had bad experiences with laboratory equipment services companies before
We have too. Before launching our laboratory equipment services across the country, we made sure every step of your partnership with us would be worry-free.
You’re worried about the potential cost of repairs, including parts and labor.
Our goal is to be fair. We manufacture many replacement parts ourselves, which keeps your costs down. We keep your service technician local, so you aren’t paying for lavish travel. And we want to work with you for a long time, so we price everything at a level to support a long-term partnership.
You’re worried about whether your lab equipment repair technician has the expertise to properly diagnose and fix the problem.
We don’t hire at the entry-level. Our technicians are sought after, and you’ll understand why after your first visit. You can find personal information about your local field service technician on this page.
You’re worried about whether the repair will be effective and long-lasting or if the problem will recur.
It’s in our interest to make sure your repair is done right. That’s how we maintain our relationships with labs. We treat your instruments as we would our own.
You’re worried about the possibility of delays due to unavailable parts.
We manufacture the parts ourselves. To a higher standard than the OEM in almost every case. Availability is never a concern.
You’re worried about the availability of support if issues arise after the repair.
You have a direct line to your field service technician. If an issue arises, you can text them. You will never be on your own with a lingering issue.
Why most labs prefer local, responsive laboratory equipment services
In most labs, unexpected downtime happens monthly with every out-of-warranty analyzer. It’s usually because of inadequate preventative maintenance, operator error, or ignoring standard operating procedures.
Daily maintenance was rushed or skipped.
Weekly maintenance was skipped because of higher-than-normal test volume.
An inexperienced operator tried to troubleshoot quietly, causing a larger problem.
An experienced operator was too casual with the routine they completed 1,000 time before.
Your on-site service engineer has no experience with the specific analyzer and can't troubleshoot.
No one will fess up, but someone didn't follow the SOP.
Know these events are likely and get prepared. Get Protected. Be Proactive!
Ending a laboratory equipment services agreement with your OEM?
Avoid disruptions in your laboratory equipment services by planning ahead. Get unlimited onsite service as your instruments enter the years when you need fast and proactive support the most.
Get info about unlimited onsite laboratory equipment services
We listened to your frustrations and built a laboratory equipment services platform to address them all
Your only loyalty is to your budget and your colleagues. If you have any of these complaints about your current service provider, give us a call.
Complaint
Technicians often arrive late, causing delays in lab work.
- Solution
Your technician is local, and we impose strict limits on service capacity so we’re never late.
Complaint
Lack of clear communication about the issue, repair process, and timeline.
- Solution
You have a direct line to your technician, and communication about the issue and your timeline is baked into our standard operating procedures.
Complaint
Technicians arrive without the necessary tools or parts, leading to multiple visits.
- Solution
We manufacture the parts ourselves (often to higher standards than the analyzer’s OEM), and stock our technicians for low-likelihood situations.
Complaint
Lack of follow-up to ensure the equipment is functioning correctly after the repair.
- Solution
Regular follow-ups are part of our operational guidelines, and are always done by the field service technician who performed your work.
Frequently asked questions about laboratory equipment services
Question
What types of analyzers do we service?
Answer
We service chemistry analyzers from all major manufacturers, and many smaller manufacturers. Our technicians specialize in Thermo Fisher, and Siemens analyzers, but spend about half their time working on other brands.
Question
What maintenance services do you offer?
Answer
We have 3 primary service plans. These are the Prepared, Protected, and Proactive plans. All plans include 1 preventative maintenance visit per year. Prepared plans do not include onsite visits (these are available at an added cost). Protected plans include a 48-hour onsite guarantee twice per year. And Proactive plans include a 24-hour onsite guarantee as many times as you need us. We also offer preventative maintenance and repairs anywhere in the country on a time and materials basis.
Question
Do you provide emergency repair services?
Answer
Yes. The cost of emergency repairs is significantly reduced by subscribing to a Proactive plan. But we will provide emergency repairs anywhere in the country on a time and material basis.
Question
How experienced are your technicians?
Answer
Very. We do not hire at the entry level. Our technicians typically have more than 8 years of field repair experience, often with the manufacturer of your equipment.
Question
Do you offer service contracts?
Answer
Yes. Most of our maintenance and repair visits are for customers on Prepared, Protected, and Proactive service plans. These are the best value for 9 out of 10 labs, and help keep budget expenditures predictable through the years.
Question
What regions do you service?
Answer
To maintain the guaranteed response times we set out in each service plan, we keep field service technicians in their local areas. Prepared service plans are available across the U.S. Protected plans are currently available in California, Arizona, New Mexico, Colorado, Nevada, Utah, Florida, Alabama, Mississippi, Georgia. South Carolina, North Carolina, and Tennessee. Proactive plans are available in California and Florida.
Question
Do you offer remote support?
Answer
Yes! You’d be surprised by how many problems can be fixed over the phone. Many common problems have clear telltale signs. You might not know them, but our technicians spend all day working on analyzers showing those signs. We may be able to get your analyzer back up and running in just a few minutes over the phone.
Ask about service in your area
We can perform preventative maintenance and repairs on a time and materials basis, or support you with the Prepared plan, anywhere. To find out when you can sign up for a Protected and/or Proactive plan, please contact us.